| | November 20218n today's digital era, `at your doorstep' renders differences in location or time irrelevant. Consumers are now even more attuned to digital experiences after a lengthy period of global lockdowns. This has led their expectations to branch out towards two advanced facets of the digital environment: efficiency of customer experience and diversification of technology across services. Companies within this sector are now pushing to transform their strategies, systems, and processes to efficiently provide for both governments and citizens. According to a study conducted by Forrester Consulting on behalf of KPMG, COVID-19 pushed businesses to focus on creating digital agility, and meeting customers where they are.The visa sector has accelerated its efforts to stay digitally agile and to align itself to the present needs of the market. Hence, the intent behind adopting digital processes has gradually reinforced from simply trying to stay afloat and developed into a `sustained growth-mindset' response. Mobile Biometric Service is a prime example of a convenient new online application procedure. Combining functionality with portability and ease, enables customers to complete their biometrics and visa application process at the comfort of their respective homes or offices. To materialize this growth-mindset in daily operations, companies are expanding their focus on two topics of growth ­ emerging technologies and innovations, and beneficial partnerships.Boosting the landscape with emerging tech and partnershipsTechnology has not only made processes easy, but also streamlined them. To meet the novel, ever-evolving expectations of the tech-savvy consumer, service sectors have turned to AI and Machine Learning to stay buoyant. Online appointments, mobile biometric services, and SHAPING THE FUTURE OF THE VISA SECTOR: INNOVATIONS AND TECHNOLOGYBy Shikhar Aggarwal, JMD, BLS-InternationalIIN MY OPINIONShikhar Aggarwal, JMD
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