| |July 20178CIOReviewENTERPRISE AUTOMATION­ NEED, DRIVERS AND WAYS TO ACHIEVE AND MEASUREBy Dhiraj Kukreja, Senior Vice President, ADM Head, NIIT Technologies Limited IN MY OPINIONutomation is not a new phenomenon. Humans throughout the ages were fascinated by the idea of using machines to augment productivity. Not just in manufacturing, we have been using automation techniques in some form or the other in providing IT solutions to customers. If automation always existed, what has really changed, why automation has come most of IT deals in last 4-5 years and why organizations are taking automation as a strategic theme for their operations. Drivers for AutomationAt the core of hyper automation is the digital transformation. With businesses of driving their digital strategy, it is natural to call for more speed, agility, and self-enablement. Be it moving from monolithic applications to micro services based architecture or on-demand analytics in decision making or cloud migration or social presence ­ all of this can happen only when organizations IT processes are agile and supported by right tools. While digital transformation is pushing organizations to bring more automation, another dimension is automating standard and traditional processes in IT and business operations. These are areas where techniques like SPA (Smart process automation), Robotics (RPA) and Artificial Intelligence driven solutions are upping the ante. By applying machine learning algorithms or NLI and other cognitive techniques, the idea is to reduce human dependencies on decision making and automate the process in order to achieve maximum possible efficiencies in BAU operations. Automation, not just for Cost Efficiencies AnymoreBe it for digital transformation or to bring efficiency in BAU operations, automation has a key role to play. Now, as soon as we talk about Automation, all sorts of tools/platforms come to our mind. While they have an important role the play, often organizations neglect the ANIIT Technologies is a leading global IT solutions organization servicing customers across the Americas, Europe, Asia and Australia. Focused on Digital Services, the Company is helping businesses design agile, scalable and digital operating models.
< Page 7 | Page 9 >