| | July 20196CXO INSIGHTSDigital transformation:Why it isn't adding up for many companiesShantanu Chakraborthy, Director of Marketing & Client Engagement, Concentrix27The Future is Wireless and SmartKapil Gulati, Director of Sales and Marketing,Sennheiser India23Trends and Opportunities in Call CenterSomnath Mukherjee, Vice President-IT , Teleperformance India13Blockchain Finding Feet In Telco'sApoorv Srivastava, Director, Technical & Service Design at BT Global Services17IN MY OPINIONCALL CENTER: TRENDS AND OPPORTUNITIES IN CALL CENTER Shiv Kumar Singh, SVP - Head of Technology, Himachal Futuristic Communications Ltd.08CIO INSIGHTSLAST WORDEnable, Stand Back and Get Out of the WayCall Center's Digital DisruptionRobert Walden, CIO, EpsilonYogesh Dhandharia, Technology Specialist and Business Manager Services at Rashi Peripherals Pvt Ltd3138CONTRIBUTORS
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