| | August 20214The route to business excellence is through improving customer experience. From understanding customer preferences and reading customer behavior to reducing customer churn rates, it all paves the way for customer experience transformation. With a plethora of solutions available in the market which use new technologies like artificial intelligence and data analytics to make enterprises better informed about their customer behaviors and preferences, enterprises often need consulting support to weigh their options and strategize keeping in mind their specific business requirement. Hence, we have covered this segment in this special issue. The cover story of this issue features Arch Technologies which is a global IT consulting company, and operates from London, UAE, and Bangalore. As a global SAP consulting partner, the company is dedicated to driving digital transformation and offers SAP solutions for various industry segments. The company uses a customer-centric design approach to conceptualize and develop relevant solutions to realize the business strategy. It applies `Design Thinking' as a philosophy to reimagine businesses with agility and insists on excellence in its every offering. Also featuring in this issue is Customer Experience Lab which has in-depth domain knowledge, capable team, and the right solutions to help organizations traverse the four phases of a customer experience journey (Attraction, Interaction, Acquisition, Retention). Understanding that customers want to simplify the number of vendors they engage with and want a more cost-effective platform, the company has designed its complementary and innovative platform. Similarly, there are a few other players making an impact in this field. In this issue, CIOReview India brings to you the lists of 10 Most Promising CEM Consultants who have made their mark in this domain with their technology acumen and industry expertise. These companies have kept abreast of the new technological advancements in this segment and have leveraged their expertise to full potential. We hope this issue gives you helpful insights into this market landscape. Sudhakar SinghManaging Editorsudhakar@cioreviewindia.comAchieving CX Transformation VOL 9 · ISSUE 6 - 1 · AUGUST, 2021 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine/or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReviewIndia No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017S SivasankarManaging EditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales & MarketingAmrit SinghIndranil ChakrabortyRavi Kalgi Rohit RaghubanshiNagendra KumarPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2021 Bizprint Media Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Janifha EvangelineAnitha TSuchita GonsalvesSamrat PradhanRajan SarmaNoidaTel 120 4639300EditorialMohana Krishnansiliconindia | | March 20215 | | MAY 202035
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