| |June 20187CIOReviewCustomer Experience ­ A game-changer in the digital age for consumer-facing businessesHemanth Sheelvant, Founder, Business Head, iero, Bosch Engineering and Business Solutions SoftwareTechno-Traditional Customer Service & ExperienceHitesh Sindhwani, SVP & Head Customer Experience, Bajaj Allianz General Insurance CompanyCustomer Engagement Management: Trends from a Marketer's Point of ViewEllen Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA [NYSE:IQV]Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service ConversationLee Farrell, VP, Engineering Services & Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]The Many Avatars of the Modern Customer: Investigating Consumer Parallelism with AnalyticsKalpit Jain, CEO, Netcore SolutionsBuild customer journeys that satisfy traditional as well as new communication needs!Sudhir Narang, Managing Director India and V.P. Network & Services Integration Practice- AMEA, BTAn ideal Gateway to Bring Brands Closer to the CustomersJohn Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]Importance of DifferentiatedCustomer ExperienceRahul Sharma, MD, LogMeInCXO INSIGHTSIN MY OPINIONCEO INSIGHTSLAST WORDCIO INSIGHT08082024322835143832281420243538
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