| |March 20196CIOReviewC ONTENT SCIO INSIGHTSIN MY OPINIONCXO INSIGHTSRole of CRM in the Digital Business Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside OutHow improved EX impacts CX delivery CRM: Monetizing data through customer relationshipsAdapting to Digital Natives­Lenders Meet Millennials, and All Consumers, on their TermsIt is More About the Last MileParveen Sharma, National Director- Information Technology, Shardul Amarchand Mangaldas & CoDan Ault, Chief Innovation Officer & Assistant Town Manager, Town of CaryJacqueline Mundkur, CX thought leader Anand Bhatia, Head ­ Analytics & Digital Marketing, Fino Payments BankKamran Bakhtiari, VP, Marketing, loanDepotLoren Gray, Founder, Hospitality Digital Marketing122124082834
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