| |OCTOBER 20214EditorialCustomer Experience is one of the segments which are witnessing increasing possibilities of new technology adoption to transform and redefine the whole process of managing it. As customer centricity penetrates deeper into the business philosophy of enterprises, such new developments are being welcomed by them. Given the rising importance of customer experience management across industries, we have covered this segment extensively. The cover story of this issue features Locobuzz which is perfectly poised in this domain with its unified customer experience platform that combines technologies like AI, ML, Big Data, and Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. With its SaaS-based platform, it has worked with a multitude of renowned Fortune 500 companies hailing from industries like Hospitality, Telecom, Automotive, BFSI, Retail, e-Commerce, FMCG, and Aviation. Also featuring in this issue is BuzzNgo which is a comprehensive customer engagement tool that brings all the Feedback, Surveys, Loyalty, and Enrolment right in the instant of the experience of the customers. BuzzNgo gathers feedback responsibly in the most non-intrusive manner and makes the feedback gathering intuitive and fun. The issue also covers Trejhara Solutions which has a powerful vision of continuous innovations in digital communications and customer experience domain. The company offers a platform that provides interactive multilingual engagements including Audio Visuals, Analytics and secured link-based communications via Email, SMS and social media. In this special issue, CIOReviewIndia brings to you the list of 10 Most Promising Customer Experience Solution Providers who have made their mark in this domain with their technology acumen and industry expertise. These companies have kept abreast of the new technological advancements in this segment and have leveraged them to their full potential. We hope this issue gives you helpful insights into this market landscape.Sudhakar SinghEditoreditor@cioreviewindia.comThe Art of CX TransformationVOL 8 · ISSUE 12 - 4 · OCTOBER, 2021 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine/or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReviewIndia No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Prabhu DuttaDennis BennitoEditorAssistant EditorSudhakar SinghAnanth VVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales & MarketingKamal Kanth PIndranil Chakraborty Harold Vinson RNagendra KumarPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2021 Bizprint Media Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Janifha EvangelineAnitha TSuchita GonsalvesSamrat PradhanRajan SarmaNoidaTel 120 4639300
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