| | MARCH 20238IN MY OPINIONBy Yogendra Singh, Head-IT/SAP, Barista Coffee CompanyAn experienced tech-savvy Yogendra, has extensive expertise in in Project Management, SAP Techno-function, Data Center Management, Vendor Management, infrastructure Management, IT Security Management and Team management. UNDERSTANDING OF DIGITAL TRANSFORMATION IN BUSINESS SECTORigital transformation (DT) is nothing but imperative for all businesses, from the small to the large enterprise. There is more confusion to understand the meaning of digital transformation - what are the specific steps we need to take? Which business strategy needs to change and is it really worth? Today, organizations are in different places on the way to digital transformation. If anyone is feeling stuck in digital transformation work, then the person is not alone.What is digital transformation?As we all know, due to technological advances, the business world keeps changing rapidly. As a result, customers themselves have changed significantly as well. In fact, these days the customer journey is dictated by today's digital consumers. These new customers are techsavvy and expect to receive efficient and seamless customer service within seconds and they are the main reason why digital transformation is so important for businesses. Digital Transformation is just a process to supplement the people with process and technology to drive any business in right and digital manner. In general terms, we define digital transformation as the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers.`Digital transformation closes the gap between what digital customers already expect and what analog businesses actually deliver'. Leaders, think about what DYogendra SinghHead-IT/SAP
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