| |August 20219Employee KRA and KPIs should be in place to track employee performance while employee monitoring is bad idea. Although Organizations with Non-Desk and Frontline Workers across all the sectors can use tools to monitor their Employees.I think organizations have to set employees targets and setup reports to measure their performance.By enhancing digitalization, productivity is automatically increased. Here is a list of 5 main areas that can be improved through the use of field force management software, which will help you to boost your company's efficiency:Emerging trends in 2021 that will improve your field force-· Cloud technology adoption· Focus on customer experience· Adoption of IOT· Uses of smart Gadgets· Leverage data and analyticsFor most enterprises, profit depends on customer satisfaction. One of the significant determinants of customer satisfaction is personalized experience delivery. Smart businesses drive personalization by applying analytics to understand customer preferences. However, personalization goes beyond providing customized information and support. So adoption of Latest technologies with best Gadgets and tools available in the industry by implementing with best practices is the key success factor to achieve business transformation goal. Although Business understanding is the first step for CIO's to start its Transformation Journey.
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