| | September 20198IN MY OPINION1.Why do you believe cloud must be the foundation for emerging technologies like AI/ML?Given the pace and kind of digital disruption underway, businesses understand that cloud is now a prerequisite for success. A burgeoning data wave coupled with super-fast computing power (where you can scale up process-ing power real-time via the cloud) to crunch this deluge of data makes AI/ML a very effective enterprise growth enabler. I therefore believe cloud is the foundation for most emerging technologies like AI/ML, blockchain and chatbots.2. How can AI/ML enable businesses to fuel innovation and make smarter decisions? Speed is an important factor that enterprises need in or-der to retain/grow their customer base and maintain their success trajectory. That's where AI/ML make all the dif-ference. In the data-driven economy, an organization's success depends on its ability to quickly extract insights from its data repositories/sourcesand take most appro-priate actions across three key dimensions: (a) customer experience, (b) digital business capabilities and (c) com-munication infrastructure.With advanced AI/ML, businesses can: (a) automate most mundane or complicated tasks to achieve a level of accuracy and efficiency beyond the capabilities of human workers, and (b) free up the IT workforce from doing mundane tasks, thereby empowering them to become knowledge workers in true sense ­ allowing them with more time for creative innovation and higher value work for the business. 3. How are Indian businesses leveraging emerging tech-nologies like AI/ML as compared to other countries? Indian CIOs understand the business potential of AI/ML. In fact, it's one of the key topics raised by customers in several discussions in the last six months. Understandably, adoption of AI/ML in Indian enterprises is way faster than most of their APAC peers. Owing to the pervasive nature of ML in the enterprise, businesses are trying to improve their agility, customer-centricity and innovation cycles. The two major areas where Indian businesses are deploy-ing AI/ML extensively are (a) customer engagement and (b) employee experience via AI enabled chatbots and ad-vanced analytics for real-time decision making. Some progressive Indian enterprises across verticals are coming up with innovative use cases of AI for the benefit of their business. `Bajaj Paddy', the bot that pops up on the Bajaj Electricals' website, is powered by Oracle. The company is using the chatbot to address customer queries better and faster. Bajaj Electricals is now thinking WHY INDIAN CIOS NEED TO GET AGGRESSIVE ON AI-ENABLING THEIR ENTERPRISESPremalakshmi R, VP-Autonomous Database, Oracle IndiaPremalakshmi R
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