| | August 20184CIOReviewEditorialHospitality industry is witnessing the advent of new technologies that are redefining the industry's working processes. In a time when technology has become critical to attracting and retaining hotel guests, investing in a wide range of solutions that create immediate and personal engagement makes perfect sense. With rising expectations, surprise and delight has been replaced by expected and assumed. Reservations must be easily made via any smart device, guestrooms must facilitate any type of content, networks need to be rock-solid, and data is now the most valuable asset. As technology evolves, hospitality accommodation providers are continuing to invest in cloud-based solutions, platforms and apps, and increasingly expanding on the installation of intuitive tools to streamline their working processes. The hotel industry trends are not just about losing the human touch with robots taking over every task. Quite contrary to popular belief, the latest trend in the hospitality industry is about embracing technology while retaining the one-on-one interactions. Although we have chatbots that converse with users online, the hotel industry is one that thrives exclusively on personal interaction. The requirement here is to enhance the guest experience with the help of technology, which has a direct impact on the hotel's revenue. Where previously there was some fear of cloud-based technology for the core operations of a hospitality accommodation provider, now we are seeing it becoming a mandatory factor in acquisition decisions. In a growing technology ecosystem, the remote access potential of cloud-based software means the partners for other business functions can easily help in creating a compelling service offer for the guests. In this issue, CIOReview India has come up with a list of 20 Most Promising Hospitality Technology Solution Providers who have proved their mettle in this domain with their innovative offerings. These companies pride themselves on keeping pace with the latest technological advancements in this field. We hope this issue gives you helpful insight into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comHospitality Industry Embracing Technology and Creating Personal Engagement VOL 6 · ISSUE 8-7 · AUGUST 14 , 2018 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine-in or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediCIOReviewGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReview No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Veena R PiddannavarManjunathCIOReviewEditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales & MarketingAmrit SinghIndranil ChakrabortyRavi Kalgi Rohit RaghubanshiAmeet Kumar SahooPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2018 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Chitra MishraEmmanuel Christi DasLakshmi GNazish HussainShaheen SaikiaSeena KennethSuchita GonsalvesVinisha PaivaNoidaTel 120 4639300
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