| | MAY 20218Chatbot Technology has always been a game changer whether it's content, data or e-commerce - businesses underwent change to survive due to the chang-ing consumer perception, business value and convenience. Further-more, the need of digital transforma-tion forced all businesses to go digi-tal and offer to the consumer a bag of increased customer engagement, value through personalization, seam-less customer service, brand building for such technology driven products which has helped business exchange details, authenticate and conduct transactions seamlessly making In-formation available to intelligent non-human support and a platform designed to understand, learn and converse like a human to answer ad-hoc queries in real time. Chabot's in Retail: Lending & financial services The reason most of the banks or fintech and retail businesses are collaborating and investing in chatbot is moving into a forward looking approach to deliver `con-ARTIFICIAL INTELLIGENCE & THE DISRUPTIVE CHATBOTBy Vishal Sinha, President and CIO, Tranzlease Holdings (I) Pvt. LtdIN MY OPINION
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