| | July 202019Our main differentiator is our people who are subject matter expertsAJAY DHAR, CHIEF PRODUCT OFFICERJITHESH MANOHARAN, CEOand Training services that enables business users to efficiently work on the system, post deployment. Clients are supported by a team of solution architects specifically trained to manage NetSuite related service requests. Additionally, the company extends training services to help with skills upgrade for the internal IT team, in addition to 24x7 support for monitoring and troubleshooting.Understanding that most organizations are in dire need of a consultative approach to better understand whether the product is suitable for the organization's needs and gain a better understanding of the capacity of the users, Techcloudpro comes to the fore with its in-depth knowhow of NetSuite and works with companies as their ERP/CRM Consultant to help choose the right solutions for their business. "India is also a very price sensitive market. So for smaller SMEs who are surviving on Tally and QuickBooks, the shift to Netsuite requires a mindset change, which is going to take time. For many, it's also a shift from a one-time investment to a subscription based model. One has to be patient and take a more consulting approach rather than being transactional," explains Rajesh Manoharan, MD at Vibing Techcloud Solutions. Moreover, in most cases, the level of customization necessary for certain businesses can be fairly complex, as there is no cookie-cutter approach to implementation. A successful implementation would require the availability of the right resources with the correct skills to match client requirements. "Even being able to identify what needs to be fixed requires skill. I can safely say that this is our core strength," adds Jithesh. Bridging Market GapsAjay Dhar, the Chief Product Officer at Techcloudpro, walks us through the company's recent product innovations and implementation tools that help cover three main gaps which currently exist in the market. The company uses a comprehensive Business Requirement Discovery Tool available online for customers to capture their requirements in as much detail as possible. The detailed discovery session and cost assessment is highly structured, sharp and clutter-free, thus maintaining a short period of implementation. "Our second innovation is around business connectors which are specific to the retail segment. SuiteSpots, our proprietary connectors, allow our clients to connect Netsuite with any open source e-Commerce/webfront solution that they may be using. The difference between this and what's available in the market is the way it manages to ease the pain around Return Merchandize Authorization, Refunds and Reselling. It also comes with a unique Box ID feature which is currently not available with any other connector in this category," reveals Ajay. An addition to the connectors is the Dynamic Dashboard that provides a holistic view of the customer's entire history, enables data updation, and eliminates the need to refer to multiple data sources and systems. Gaining a strong foothold in this sector and gearing-up for the future, Techcloudpro, a team of over 50+ experts presently, envisions expanding its team by the end of the year while keeping a close eye on the current Indian market. ORACLESOLUTION PROVIDERS-2020 20 MOST PROMISING
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