| |OCTOBER 202319quickly and easily, without over-allocation, freeing the staff for more strategic pursuits with a simple, automated self-service system. As an organization, it is important to focus on the following six areas during the digital transformation:Transforming Operations: In every industry, companies with better operations create competitive advantage through superior agility, efficiency, and improved productivity. Technologies such as smartphones, big data analytics, social media collaboration, and embedded devices can break the paradox of the predigital age. Mobile and collaboration technologies help orchestrate employees more closely. It is important to free oneself from old assumptions of predigital age, look for bottlenecks and inefficiencies in processes and considers what digital technologies can help rethink processes. A strong digital platform is essential for operational transformation. Cloud-native solutions and DevOps with data service application platforms and Kubernetes could provide improved efficiency and productivity, greater agility in the marketplace, and the flexibility to put data and applications where they are needed.Digital Technologies: Embracing technologies like OT (operational technology) and IT, IoT, cloud, social media, Analytics, Mobility & embedded devices help maximize success in the digital world. Simply investing in these technologies does not help improve the bottom line, better earnings, and net income, it is how they lead change that makes these companies digital masters, placing them way ahead of those digital laggards. Digital masters excel in two critical aspects ­ the what of Technology, known as digital capabilities, and how they lead change (the leadership capabilities).Data Insights: Businesses that are driven by insights are growing rapidly. By focusing on digital infrastructure, data management, as well as digital solutions, enterprises can analyze and extract insights from large amounts of data, develop new business models, and create ensuing values. Additionally, putting customer experience at the heart of digital transformation helps improve customer experience, increases reach and engagement makes data and analytics the lifeblood of customer experience besides opening new possibilities.Engaging the Organisation at Scale: Leading digital makes it imperative for organizations to create a compelling digital vision for the future. This must be followed by finding ways to engage and energize employees to make the digital vision a reality. Digital technology makes it possible to engage employees at scale and helps transform people, culture, processes, and organization, empowering leaders and employees to be more agile, responsive, and collaborative. Crowd-sourcing employees to co-create solutions accelerate buy-in, thereby, having a profound impact on powerful outcomes and customer experiences. Finally, leadership is key to leading change by framing digital challenges, focusing investments, mobilizing the organization at scale, and sustaining the transition to digital.Social Innovation: An organization's approach towards its social and environmental commitments decides its Digital technology makes it possible to engage employees at scale & helps transform people, culture, processes, & organization, empowering leaders & employees to be more agile, responsive, & collaborative
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