| |September 201970814CONTENTSSmart RetailConverting Shop Visitors to CustomersMark D'Costa,Managing Director, FITCHDr. Dinesh Chandrasekar, VP, Chief Solutions & Innovation Head, PacteraIN MY OPINIONCOMPANY OF THE YEARMultiplierConnecting Shoppers to BrandSAMEER MEHTA, CEO & MANAGING DIRECTORCOVERSTORY 10
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