| | AUGUST 20224VOL 9 · ISSUE 5 - 1 · AUGUST, 2022 PublisherOffice Editorial queries editor@ciotechoutlook.com To subscribeVisit www.ciotechoutlook.com/magazine/or send email to: subscription@cioreviewindia.comMagazine Price is Rs 150 per issuePrabhu Dutta A.R.N RayAlok ChaturvediManager DesignMagendran PerumalCirculation ManagerEditorial TeamCIOReviewIndia No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Souvik AcharyaMrigank SharmaEditorSudhakar SinghSenior DesignerVisualiserAdvertising queriessales@ciotechoutlook.comBangaloreTel 080 46441103Gm Sales & MarketingN Kumar EdwardVinson RajG Krishna S ShajilalPrinted and published by Alok Chaturvedi on Behalf of Biz Print Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2022 Biz PWrint Media Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Neha SharmaSamrat PradhanNischal PradhanNoidaTel 120 4639300EDITORIALOPTIMIZING OPERATIONAL EFFICIENCY The increasing need to optimize operations in order to enhance productivity and generate expected RoI, enterprises are looking towards robotic process automation. By implementing novel technology solutions and partnering with adept consulting partners, businesses are tapping into the potential of RPA. Noticing its rising significance, we have focused on this segment in this special issue. The cover story of this issue features NICE which is bringing capabilities of NEVA (NICE Employee Virtual Attendant), providing Frictionless User Experience extending key innovative capabilities like embedded on-screen web callouts for more seamless real-time agent guidance, an AI-powered business insights dashboard for accelerated and efficient decision making, and a next-generation connectivity watchdog that identifies disruptions, analyzes their business impact, and recommends the best option for repair. NEVA Assist - the desktop interface provides employees with real-time next best-action guidance to improve efficiency, compliance, and upsell opportunities and comes with NEVA In-App user interface which is embedded in a prominent on-screen location in call center applications used by employees every day and removes friction in employee activities while maintaining all of NEVAs intelligent capabilities, ensuring a seamless, consistent end-to-end experience. Also featuring in this issue is Propero which is a certified Robocorp partner that helps its clients leverage RPA benefits with a fully extensible open-source RPA platform. When it comes to understanding the process, Propero not only tries to understand the AS-IS process but also suggests changes to the process to ensure that it can be run seamlessly by bots leveraging best practices from other industries using similar business processes and also finding adjacent opportunities. Reading on you will find more such stories. In this special issue, CIOTechOutlook brings to you the lists of 10 most promising solution providers and consultants that have made their mark in this domain with their technology acumen and industry expertise. These companies have kept abreast of the new technological advancements in this segment and have leveraged them to their full potential. We hope this issue gives you helpful insights into this market landscape. Sudhakar SinghEditorsudhakar@ciotechoutlook.com
< Page 3 | Page 5 >