| |October 201919NGUCC is multi-lingual, multi-tenant and comes with built-in softphone functionality, which can also be integrated with e-mail, SMS and social networking sites such as Facebook, Twitter, Viber etcSOLUTION PROVIDERS - 201920 MOST PROMISINGTELECOM TECHand flexible answering machine detection tool that helps in gaining competitive advantage in today's market. Well-equipped and advanced Automated Call Distribu-tion systemThe well-equipped and advanced Automated Call Distri-bution system, CONTAQUE facilitates in maximizing agent productivity and enhances the overall efficiency of contact centers. This platform delivers a world-class ap-plication that not only automates the handling of failed calls but also offers Campaign development tools, web scripting, call pop up, manual, progressive and predictive dialing, screen recording, chat, call processing facilities, real-time statistics & reporting, remote monitoring etc. The CONTAQUE contact center ACD, streamlines the communications process between the customer and the agents. It works as one of the most efficient tools in minimizing time wastage and further helps in improv-ing customer relationships. The features include normal and skill based routing for both inbound and outbound calls, live call barge-in, web-based campaign manager for agent monitoring, call conferencing, customized Music (COM) on Hold for each campaign, and agent to agent call transfer.Social Networking Sites and Third Party CRM IntegrationsCONTAQUE's NGUCC can be integrated with any PBX on PRI/VOIP, VOIP Gateways, GSM gateways and REST API to enable integration with any third party web CRM such as Salesforce, Zoho, Freshdesk, SAP C4C etc. "NGUCC is multi-lingual, multi-tenant and comes with built-in softphone functionality, which can also be inte-grated with e-mail, SMS and social networking sites such as Facebook, Twitter, Viber etc.," says Avneesh Mathur, Co-Founder, AVISSOL. AI Powered Interactive Voice Response BotBots today leverage AI for natural language understand-ing to recognize the caller's intents and subjects. CON-TAQUE's voice bots help in reducing the call center's cost of operations. This unique AI powered voice bot helps customers reach the right department as well as makes the agents more productive by providing impor-tant and timely customer information. CONTAQUE's Interactive Voice Response bots can be integrated with third party TTS and speech recognition applica-tion. Also, the Drag and Drop GUI based IVR de-signer allows playing of prompts, capture digits, enable decision making loops knowing if agents are logged in, time of day routing and call transfers to agents or external parties. With an aim of becoming a multi-product compa-ny, AVISSOL is in the process of developing multiple solutions and services that will be used worldwide by its customers. Avneesh Mathur, Co-Founder
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