Air India join hands with Microsoft to transform employee experience

CIOTechOutlook Team | Tuesday, 13 December 2022, 08:53 IST

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In order to redefine employee experience and quicken the company's journey toward digital transformation, Microsoft and Air India, the largest airline in India and a member of Star Alliance, have joined forces. The partnership aims to take advantage of the possibilities offered by Microsoft's collaboration and security solutions to give Air India employees around the world a complete, flexible, and empowering employee experience.

A crucial transformational pillar of the Vihaan.AI effort that Air India has started is luring in top talent. A significant component of this is creating a compelling employee offer and giving each employee access to a digital productivity and collaboration suite that is simple to use and intuitive. As a result of the partnership with Microsoft, Air India will have access to the robust toolkit in Microsoft 365, enabling it to offer top-notch security, collaboration, integration, and communication capabilities.

"Deploying a top-notch productivity, collaboration, and security suite was at the top of our list as we set out on the road to overhaul Air India's technological landscape. For individuals who want to join us on this exciting transformation journey, the set of Microsoft technologies that we have already installed will enable us reinvent our employee experience and make it a really enticing proposition. According to Air India's Chief Digital and Technology Officer, Dr. Satya Ramaswamy, "We intend to build systems that execute special airline use cases on top of the deployed Microsoft technology, such as precision time schedule and aircraft turnaround management."

The customer-focus and agility of Microsoft's teams, which enabled us to achieve this milestone effectively in a short amount of time, really pleased Ramaswamy and his team.

"Air India is among the most recognisable brands in the nation, and it is an honour for us to collaborate with them to shape the future of employee engagement in the airline sector. Employees who are motivated and empowered will give their companies a long-lasting competitive advantage in today's hybrid workplace. With the appropriate solutions from the Microsoft 365 family to improve security and cooperation throughout the organisation, our partnership with Air India aims to enable every individual in the company to do more, according to Anant Maheshwari, President, Microsoft India.

Every employee of Air India will be able to interact, communicate, and collaborate with other employees anywhere in the world instantly and securely thanks to the enterprise-wide use of Microsoft technologies. The partnership is anticipated to significantly increase Air India's productivity and save costs while providing customers with a greater experience.

Collaboration with other Tata group firms utilising the same platform would be made simple thanks to the standardisation of the Microsoft 365 platform across the whole Air India team.

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