Artera and Hyro Join Hands To Unveil AI-Powered Virtual Assistant

CIOTechOutlook Team | Friday, 10 November 2023, 03:03 IST

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Artera, the SaaS digital health leader  has announced the release of Artera Care Assist, which is powered by Hyro, a pioneer in AI-driven adaptive communications. Artera Care Assist is a web-virtual assistant that can be installed on a healthcare provider's website in as little as 48 hours to answer frequent patient concerns 24 hours a day, seven days a week.
 
Patient inquiries can now be answered instantly by the virtual assistant based on information already available on the providers website, such as office hours, where to park and more, as per PR Newswire.
 
"Millions of patients visit healthcare providers' websites each year. Artera Care Assist expands our industry-leading patient communications technology to those patients and enables health systems to consolidate more of their communications into a single, integrated platform," said Guillaume de Zwirek, CEO and Founder, Artera.
 
"We're thrilled to partner with Artera to deliver healthcare providers an integrated communications solution that drives staff efficiency and helps address the labor challenges we know they are facing," said Israel Krush, CEO and Co-Founder of Hyro. "This partnership underscores our commitment to delivering responsible AI-powered patient-facing communications to health systems across the U.S., empowering patient access teams, and creating a delightful patient journey across channels."
 
Artera and Hyro's collaboration comes as healthcare providers face substantial market challenges, including rising customer expectations for seamless, digital experiences and labor-related concerns such as staff fatigue and workforce shortages. With 78 percent of patients citing "ease of navigation" as a reason for leaving a healthcare provider1 and 47 percent of current healthcare workers planning to leave by 20252, Artera Care Assist provides a timely option for providers looking to remain competitive without adding workload to already overburdened staff.
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