Dineout Introduces In-room dining technology for Indian hotels

CIOReviewIndia Team | Friday, 20 November 2020, 09:26 IST

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Contactless in-room dining technology launched by Dineout for adding to the comfort and leisure of Hotels in India. Inresto by Dineout, in-room dinning technology will grant guests to order from the comfort of their room while maintaining the least contact possible. Some of the premium hotels like Marriott, Radisson, Pullman, Hilton, Novotel, Ibis, and Fortune will be among others to employ the technology for serving their customers.

For offering contactless services, the Hotel industry is adapting to new technologies, thereby reducing customer touchpoints within hotels. When the guest checks-in, the system will generate a unique room pin against their mobile number, while in the room, guests can scan the room QR code and access the hotel’s digital F&B marketplace. This will allow guests for selecting the restaurant of their choice and gain access to the digital menu. Once dish selection completed the guests can complete the order by entering the unique room pin and make the payments via digital mode/settle the bill at the time of checkout.

“Technology is the only way to ensure safe and seamless consumer experience in the post COVID world. We’re excited to extend our contactless in-room dining technology to premier hotel chains in India by enabling digital touchpoints for their guests and ensuring comfortable and safe stay for them,” said Ankit Mehrotra, Co-Founder & CEO, Dineout.

In-room dining tech by inreso also allows hotels for using the same tech to offer easy reservations for their other services. The guests can simply scan the in-room QR code for making the reservations at Gym or SPA for avoiding overcrowding and follow the hygiene protocols. This further allows guests in booking the laundry services, without any call to the guest service executives.

“We believe in being a frontrunner in providing the guests a safe and secure environment while ensuring ease of operations. As we welcome guests again, we realise the need to change the way we function and adopt new measures to ensure the safety of our guests. Technology from inresto will not only help our guests place their food orders from their rooms seamlessly but also allows us to maintain a minimum contact with our guests," said Gautam Khanna, Director of Food & Beverage, Pullman & Novotel, New Delhi.

Recently, Dineout unveiled the country’s first end-to-end ‘contactless dining suite’ for helping restaurants operating in the post-COVID-19 world. The brand will be also facilitating hygiene certification for restaurants through licensed lab for ensuring safe to eat out. Diners will see the certified restaurants on the Dineout App with their audit rating. It will be helping diners in making informed decision and they can stay assured of the safety and hygiene standards at the restaurants.

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