How AI is Streamlining HR Processes in the Workplace By Rejith P R, Correspondent, CIOTechOutlook

How AI is Streamlining HR Processes in the Workplace

Rejith P R, Correspondent, CIOTechOutlook | Saturday, 18 May 2024, 09:08 IST

AI technology is booming in this modern era and many companies have incorporated in the HR activities to get the maximum results. To exemplify, delta airlines gets a clear picture of how AI add value in the HR operations and the integration has assisted to provide the appropriate responses to the applicants and in closing the crucial openings in the top management. The technology has also simplified the HR activities and on-boarded top-notch candidates, contributing to the goals set by the organization.

Technology is leading the front in the complex business landscape and assisting the firms in lowering the workloads helping to move forward. The key to success is the utilization of advanced AI technology in the HR activities which will help to stay proactive in the long run.

Enhancing Compliance and Risk

The integration of AI for human resources creates a significant impact on most of the activities, including compliance and risk management, and thereby enables HR personnel to focus on their core tasks. More importantly, the advanced AI improves compliance and risk by automating the tracking and enforcement of regulatory needs. It can also frequently look into the HR processes to ensure the firm's policies, labor laws, and industry regulations are followed. In the event of severe compliance issues, AI can immediately notify the HR team of the problems in real time so that they can take the necessary steps to avoid penalties. Besides, it helps the firm preserve updated audit records, lowers the risk of human error, and takes things forward.

For instance, JP Morgan, a renowned bank worldwide, uses AI technology to promote compliance and handle risk effectively. It has adopted an AI platform called Contract Intelligence, which reviews legal documents and retrieves crucial data.

Josh Bersin, CEO and Founder of The Josh Bersin Company says "AI, through platforms like Galileo™, provides detailed answers, real-world examples, and guidance, ensuring compliance with internal policies and external regulations""‹

Facilitating Remote Work Management

The mode of work has changed in recent years, and most companies follow complete remote work or hybrid options or act accordingly based on their business requirement. However, managing the entire workforce is complicated without a proper mechanism or technology; this is where AI technology comes into the picture. AI has become a trend in modern workplaces, and its tools can effectively observe employee contributions at work by examining the pattern of work and output without creating any intricacy. Moreover, it remains instrumental in handling remote teams by monitoring the project progress, setting up virtual meetings, and improving communication across several time zones. It also offers customized support to the workforce in the event of any remote challenges and adequate training to take things ahead.

Cisco has a Webex collaboration platform that leverages AI technology for remote work. Their Webex features AI-driven noise reduction, immediate translation and transcription, and facial recognition to streamline the online meeting experience.

Learning and Development

The AI era is significantly contributing to employee progression by creating customized and adaptive learning experiences. With advanced AI platforms, the workforce's skill sets can be examined, including their learning style and the appropriate training programs and resources. Most interestingly, the platforms frequently observe the employees' progress, offering them valuable feedback so they can work on the areas where they have to improve and ensure maximum effectiveness. As AI is ahead of the curve, it can forecast the skills that are required for employees, considering industry trends and organizational requirements. Hence, by providing personalized training and nurturing continuous learning, AI technology assists the workforce in developing crucial skills required to sustain themselves in the complex business landscape.

For example, Accenture leverages AI technology to offer customized learning experiences for its workforce. Its platform, "MyLearning," assists employees in career development by creating a customized learning path that considers their skillsets and aspirations.

Alex Rylance, Head of Human Resources UK, Netcompany says "If done right, the role of AI within HR should ultimately expand conversations about more meaningful career progression and job fulfillment between employees and employers,”

Improving Employee Retention

Every organization strives to retain employees who create value for the organization. AI technology plays a pivotal role in assisting HR personnel by recognizing factors that lead to employee turnover and adopting measures to address them. Most organizations conduct several initiatives, such as employee satisfaction surveys, engagement levels and performance metrics. AI can effectively analyze these data to find patterns and forecast which workers can leave the workstation. Hence, by knowing these patterns, the HR department can take adequate steps by offering customized career development plans, attractive benefits and even adjusted workloads. Besides, AI can also provide insights into workplace morale, allowing the HR team to foster a great ambiance that retains the best employees and lowers turnover rates.

Ginni Rometty, Former CEO of IBM and author of Good Power says "Some people call this artificial intelligence, but the reality is this technology will enhance us"

Google uses AI platforms to examine data from employee feedback, surveys and performance reviews to promote employee retention. The platforms also assist the firm by providing crucial factors influencing workforce satisfaction and retention.

All in all, AI has created benchmarks across all sectors and is successfully continuing its race. Undoubtedly, AI in human resource management is streamlining the progress of HR activities by providing accurate decision-making, offering learning and development for the workforce, retaining them and much more. However, minor challenges may be experienced in integrating AI and the strategic implementation of technology in HR functions, leading to an efficient and engaging workplace. It's high time for all the primary sectors to embrace AI for the smooth functioning of their business operations, enabling them to stay active in the complex business landscape.