Lockdown is said to drive new forms of automation

CIOReviewIndia Team | Monday, 26 October 2020, 05:19 IST

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COVID driven lockdown is said to drive new forms of automation

According to a latest report, the COVID-driven lockdown of 2020 will drive automation in 2021 both inevitable and irreversible. While, remote work, new digital muscles and pandemic constraints will create millions of pragmatic automations.  

 

Also, the report says that the document extraction, robotic process automation (RPA) drones and various employee robots will witness a significant proliferation.

"In 2021, up to 30 per cent of organisations will ramp up their focus on quality by better planning and testing automation before deploying it to production or exposing it to employees," said the Forrester report on automation.

While many companies will institute hybrid models in which workers come to the office less often, three times as many information workers will work from home all or most of the time. 

"As a result of the pandemic, new forms of automation will support one in four remote workers either directly or indirectly by 2022". 

The findings have also shown that intelligent automation handles employee benefits, questions and supports documents, customer service, and line-of-business tasks that are often invisible to the home worker. 

"First, governments are crafting better regulations to facilitate drone adoption and commercialization, with Amazon Prime Air gaining FAA approval for drone deliveries and India driving drone pilot training with new policies," according to the report.

"But rushed and haphazard automation exposes systems and the business to serious risk, so the lack of focus on automation quality is alarming,” the report warned.

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