Mphasis Improves Salesforce Capabilities By Silverline Acquisition

CIOTechOutlook Team | Friday, 13 October 2023, 09:23 IST

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Mphasis, a supplier of information technology (IT) solutions specialized in cloud and cognitive services, announced the acquisition of Silverline, a digital transformation consultant and Salesforce partner, today. Silverline, founded in 2009 and headquartered in New York City, assists customers at every stage of their digital transformation journey through consulting and advisory services, implementation and managed services, and speciality capabilities.
 
By leveraging its expertise in the full suite of Salesforce technology and deep industry knowledge, Silverline helps organizations take a data-driven and technology-focused approach to better connect with and serve their customers. With over 400 experienced specialists around the world delivering thousands of successful transformations, Silverline provides value with the Salesforce platform, as per Mphasis.
 
Silverline brings to Mphasis global Salesforce expertise, industry knowledge, solution assets underpinned by deep ecosystem expertise across a variety of industries including financial services, retail, healthcare, life sciences and media & entertainment. The acquisition of Silverline is part of Mphasis' global vision to anticipate the future of applied technology and predict tomorrow's trends in an ever-changing landscape.
 
"We are excited to have team Silverline join the Mphasis family and look forward to achieving great success together. Silverline's deep Salesforce expertise and scale combined with our execution muscle and reach will not only assist us in designing next-generation digital capabilities but will also help establish us as a dominant player in the Salesforce ecosystem. The acquisition will complement our key strategic initiative of driving the intersection across Customer Experience (CX) transformation, contact center modernization and conversational AI-enabled automation, thus enabling tech transformation to meet the evolving and dynamic needs of our clients," said Nitin Rakesh, Chief Executive Officer, and Managing Director, Mphasis.
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