Scurri Acquires AI Platform HelloDone To deliver Improved Customer Services

CIOTechOutlook Team | Friday, 31 May 2024, 10:34 IST

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Scurri, a delivery management platform, declared the acquisition of HelloDone, the UK-based, market-driving AI Platform which gives conversational artificial intelligence solutions for retailers and brands. 
 
HelloDone's industry-driving conversational AI solution answers post-buy customer questions on advanced informing channels, including WhatsApp, Instagram and Facebook Messenger. This empowers retailers to computerize responses to customer questions through artificial intelligence chat, offering successful and prompt goals of user needs at scale to convey improved delivery experiences and customer service. HelloDone's solution firmly supplements Scurri's proposition and will increase its carrier management and post-buy arrangements currently accessible to driving ecommerce brands and retailers.
 
The acquisition will see the HelloDone group join Scurri, adding rich, expert AI expertise to Scurri's current item and engineering functions to speed up item advancement. Scurri will acquire all innovation, brand names, licensed innovation and clients. This acquisition is being accomplished through a rebuilding by move game plan.
 
“Scurri’s acquisition of HelloDone demonstrates our commitment and ambition to accelerate growth for our customers by empowering them to be at the forefront of the AI revolution that is rapidly changing the retail industry,” said Rory O’Connor, Founder & CEO of Scurri. “HelloDone’s technology offering is highly complementary to ours and will enable us to unleash new capabilities and give our customers even greater control over the most fundamental pillars of their business - delivery.”
 
“HelloDone’s services are highly synergistic with Scurri’s and we are excited by this opportunity to blend our collective knowledge, expertise and technology to provide a distinct competitive advantages as a fully integrated solution-driven delivery and post-purchase service provider,” commented Ed Hodges, Founder & CEO at HelloDone.
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