Teleperformance & Sanas to augment AI development & enhance CX

CIOTechOutlook Team | Thursday, 20 February 2025, 11:12 IST

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Teleperformance – one of the global digital business services leaders announced that it has formed a strategic partnership with Sanas. Teleperformance has acquired an equity stake in Sanas through the tech start-up’s Series B funding round and will become the exclusive reseller of Sanas’ technology to several largest companies in the world and most valuable brands, spanning a wide variety of sectors.

“Our new strategic partnership with Sanas is part of our AI growth strategy that will allow us to develop and implement advanced AI tools to reinvent customer experience by bringing high-touch, high-tech solutions to clients that are simpler, faster, more empathetic and safer,” said Thomas Mackenbrock, TP Group Deputy Chief Executive Officer, who will serve on Sanas’ customer advisory board as part of the partnership. “We are committed to advancing our AI capabilities to drive value through cutting-edge innovation to deepen human connections, and this partnership with Sanas supports that roadmap.”

“We believe that care is inherently human-to-human,” said Sharath Keshava Narayana, President and Co-Founder of Sanas. “Our partnership with TP is a testament to Sanas' mission of empowering human connections. By combining TP’s expertise with our Speech AI platform, we are strengthening the relationship between customers and agents while scaling it at an unprecedented level.”

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