Transforming Cloud Communication in India

Janifha Evangeline, Assistant Editor, CIOTechOutlook | Wednesday, 22 May 2024, 14:35 IST

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The pandemic presented several challenges and one of the main challenges was the need for organizations and numerous kinds of businesses to adapt to the evolving landscapes. Since work from home became the new norm, cloud technology across the globe helped in supporting business continuity and remote working.  Today, Tata Communications – a leading telecom company & Cisco – an American multinational digital communications technology conglomerate corporation - strengthened their partnership for launching Webex Calling with cloud Public Switched Telephone Network (PSTN) for organizations conduction business across the country.

Tata Telecommunications and Cisco partnerships go back more than two decades. These organizations have partnered several times and are making their businesses ready for this hyper connected world. The company’s joint propositions delivery powered intelligent enterprise. And what they are actually bringing to the customers is a digital fabric on which customers can really undertake the transformation initiative, including an accelerated adoption of cloud and overall enhancing customer experience.

Delivering world-class collaboration and customer experiences

By using the Tata Communications GlobalRapide platform Cisco and Tata Communications are launching a cloud-based Webex Calling solution. Webex Calling will equip organizations with a global, reliable, scalable and compliant communication solution while also delivering world-class collaboration and customer experiences. Combined with Tata Communications network, this partnership offers unparalleled quality and scale for businesses transitioning to the cloud.

A modern & complete business phone system

Webex Calling is a modern and complete business phone system that delivers enterprise-grade calling through a globally available cloud platform with over 14 million users around the world. It provides businesses with powerful innovations, flexible deployment options and centralized administration. Integrating Webex Calling with Tata Communications Cloud PSTN reach and local regulatory expertise in the Indian market will provide enterprises with an enhanced connectivity and collaboration experience.

Tata Communication and Cisco, are planning to bring end to end managed services of the platform, all the end devices, coupled with the global leading voice platform of telecommunications, and bring in a true digital first, cloud first and intuitive collaboration experience for the customers.

Sometime in 2020, the company took the Cisco WebEx cloud calling to its international customers in more than 50 plus countries, to give them a regulatory compliance, a scalable, secure and reliable collaboration experience. And now with the launch of the cloud calling platform in India, the companies are very excited, jointly to take this offering to all large enterprises.

“Hybrid work has heightened the need for enterprises to deliver seamless, secure, and reliable collaboration experiences. Webex Calling simplifies businesses' cloud transition through flexible migration choices, top-notch reliability, and AI-driven collaboration tools and devices. We are confident that Webex Calling by Tata Communications will empower businesses to thrive with hybrid work and deliver an unparalleled experience for customers,” said Daisy Chittilapilly, president, Cisco India and SAARC.

Arijit Bonnerjee, senior vice president and head – India, Tata Communications, said, “We have been delivering enhanced employee experiences for businesses worldwide with Cisco. And, today we are thrilled to announce a dedicated capability hosted in India – for national enterprises as well as global MNCs operating here. This marks a significant milestone in our partnership with Cisco, driving innovation and delivering an intelligent interaction fabric for enterprises in the digital era.”

Tata Communications is also partnering with Cisco very actively in the customer experience base. They are looking forward to reimagine the contact centers, including moving to cloud.

As customers are looking to completely re architect their networks moving towards software defined, moving to more customer centric network consumption. And lastly, as companies are completely looking to re architect their office networks, their campus networks and try to use Wi Fi more as a competitive differentiation. So as we traverse this hyper connected world, and get used to these hybrid workspaces, I Tata Communication’s partnership with Cisco is going to help improve overall customer experience and driving overall progress.

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