What's New with GoTo: Security Enhancements, AI Updates, and New Integrations to Meet Growing IT Business Demands

CIOTechoutlook Team | Thursday, 27 July 2023, 09:48 IST

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GoTo, the company making IT mana- gement, support, and business com- munication easy with flagship pro- ducts GoTo Resolve and Rescue today announced nearly 40 new features across its product portfolio as a part of the company’s tri-annual release cadence. The new features and inte- grations help customers manage, secure, and connect their businesses even easier than before.

With over 80% of businesses co- nsidering consolidation of commu- nication, collaboration, and IT mana- gement and support tools a top priority, it is more important than ever for business leaders to securely consolidate vendors while offering the right integrations, saving IT teams time and money with a single provider. GoTo is ensuring that IT teams and employees stay ahead of changing business needs and behaviors, with its latest features that include AI-generate scripts, a Miro integration, and Linux support, in addition to the recently announced Mobile Device Management solution and Endpoint Protection for GoTo Resolve.

New Features from GoTo Include:

  • Security, even stronger for tools, devices, and company data.
    New mobile device management offering, endpoint protection add-on, admin permissions, and Azure Active Directory Sync are designed to strengthen security and stay ahead of cyber threats.
  • User experiences, AI-powered for greater efficiency
    Enhanced features like Disruption Free Unattended Access, Linux support expansion for Rescue, webcam zoom, and an AI-enhanced script generator help IT teams get more done, the easy way.
  • Critical tools together, unlocking savings and productivity
    To boost collaboration and security, while cutting costs through the latest integrations with Miro, and Bitdefender.

“We are thrilled to offer our customers new, critical features like dependable device security, cutting-edge AI-powered experiences, the ability to create better business outcomes through data-driven customer decisions, and integrations that will save people time and money,” says Paddy Srinivasan, CEO of GoTo. “At GoTo, we listen intently to our customers and continually evolve our products to meet their needs. Our latest seasonal innovation release is the culmination of months of work along with ongoing customer conversations and optimisations to ensure that our products are secure, innovative, easy to use, and reliable.”

Pawan Tiwari, Head of Service Desk at Tata Consultancy Services (TCS), one of GoTo’s Global System Integrator (GSI) Partner said, "Rescue is the enterprise-grade remote support tool that we rely on to service and support our customers and their employees globally. We recommend Rescue to our clients due to its scalability, security, and ease of use. It has proven to be highly reliable, providing our technicians with the tools they need to quickly diagnose and resolve customer issues. For instance, more than 100 TCS agents use Rescue to support a large US-based recruitment company in more than 50 countries, where their internal IT helpdesk has standardised on Rescue to support its 60,000 employees globally.”

To learn more about GoTo and the recent product innovation, please visit: https://www.goto.com/whats-new

Source : Press Release

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