Zoom in Trouble as More Organizations Ban Official Use Over Privacy Concerns

CIOReviewIndia Team | Wednesday, 08 April 2020, 12:27 IST

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Zoom in Trouble as More Organizations Ban Official Use Over Privacy Concerns

As millions of employees across the world are working from home as a preventive measure to contain the novel coronavirus, Zoom Video Calling has become a preferred choice for video conferencing. Daily users of the platform have raised from 10 million in December, 2019 to 200 million in March, 2020. With Zoom becoming the mainstream application, a lot of security concerns related to the video conferencing app also came to light.

One of the recent security issues of Zoom that has drawn more attention is Zoom bombing wherein uninvited guests enter and disrupt the meeting with pornographic or hate-filled content. “With the flood of new users, part of the challenge is ensuring that we provide the proper training, tools, and support to help them understand their own account features and how best to use the platform. We’ve been offering training sessions and tutorials, as well as free interactive daily webinars to users. We have proactively sent out many of these resources to help familiarize users with Zoom,” said Eric S. Yuan,Founder and CEO, Zoom in the company’s blog delivering message to users across the world.

Elon Musk’s company SpaceX andone of its biggest customers NASA recently banned its employees from using Zoom, over privacy and security concerns. Department of Education of New York also banned the use of Zoom services. Taiwan has also banned the official use of Zoom across the all the government agencies citing security issues. “All agencies should avoid using services such as Zoom as they may have security flaws,” the island’s cabinet said in a statement Tuesday.In addition to this backslash from users, Michael Drieu, one of the shareholders of the company filed a suit accusing it of overstating the privacy standards.

Though the company is trying to do everything possible to fix the security issues, it is unable to retain customers. With many customers pulling out of Zoom video conferencing services, the company’s shares closed down about 7.5 percent at USD 113.75 on Tuesday.

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