Disruptive Technologies - Creating New Customer Experience Management Opportunities
Mehmood Mansoori, Member of Executive Management & Group Head Operations, IT, Marketing & Online Business, HDFC ERGO General Ins
Connect to Customers - Customer Relationship Management in Retail
Satrajit Bhattacharya, IT Head, Future Group India
Pronto Pursuit of Maximizing Customer Experience - Balancing the 'Triple Bottom Line'
Tina Arora, Director and Head - Customer Value Management, IDFC Bank
Customer Experience Management - A Practitioner's View
Abhishek Mathur, Sr. Vice President and Head Customer Service, ICICI Securities Ltd
CEM a 2017 Perspective View
Pavan Malladi, CIO, Dhiraagu
Customer Experience Management: Encompassing Various Parameters and Life Cycles of a Customer
Ganesh Iyer, Senior Vice President, Customer Value Management, Kotak Mahindra Old Mutual Life Insurance Ltd
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