20 Most Promising CEM Solution Providers - 2019
The global Customer Experience Management market size is expected to reach USD 32.49 billion at a CAGR of 22.9 percent by 2025, according to a report by Grand View Research. The focus of businesses for customer retention by providing consistent and better customer experience across multiple platforms is stimulating the market growth. Customer experience plays a vital role in customer retention which costs less to execute than customer acquisition. Seeing the world from customer’s perspective can help a company to serve them better and meet expectations thereby driving the revenues dramatically. CEM enables for continuous feedback from customers in the form of embedded analytics and analyzes the data to identify potential buying trends well in advance. Recent trends AI and ML can analyze huge amounts of data and offer personalized services to customers using Intelligent Chatbots. In a Customer-centric market, every company would strategize to track and organize the interactions between customer and the company using the Customer Experience Management solutions.
Enabling organizations to choose the right vendor to work with, CIOReviewIndia proffers a list of “20 Most Promising CEM Solution Providers”. This compact list consists of skilled solution providers with an industry rich experience, technically adept teams and a proven track record. A panel consisting of prominent CEOs, CIOs, industry analysts and CIOReviewIndia editorial team has meticulously researched and zeroed in on the final 20 companies who we firmly believe can assist businesses in achieving the set business goals while simultaneously offering better customer satisfaction.
We present to you CIOTechOutlook 20 Most Promising CEM Solution Providers - 2019.
Top CEM Solution Providers
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| Company Name | Company Description |
|---|---|
| Tecnotree Corporation | Provides full-stack Digital Business Support Systems (BSS) |
| Company Name | Company Description |
|---|---|
| Zykrr | Provides a SaaS-based feedback solution to help organizations enhance their focus on the customer |
| Company Name | Company Description |
|---|---|
| Avaya | Provides business communication and application solutions |
| Celtycs | Provides solution for customer complaints and improvements |
| CloudCherry | Provides a platform for customer experience management |
| Customer Experience Lab | Provides Consultancy led Technological CX Solution |
| Decisive Analytical Systems | Provides a real-time customer engagement platform |
| Etech Global | Provides workflow management solutions |
| Freshworks | Provides solutions for support and sales in order to engage with customers and employees. |
| Genesys | Provides customer service software solutions |
| NHANCE NOW | Provides Digital Experience solution to help businesses give their current experience models a makeover |
| NICE | Provides customer experience and business consulting solutions |
| OpenText | Delivers intelligent and connected omni-channel experiences with Customer Experience Management software solutions |
| Red Quanta | Provides customer engagement solutions |
| Servion | Provides solution in Customer Experience Management |
| Software AG | Provides business management and consulting solutions |
| Verint | Provides solution for enterprise workflow optimization and security intelligence |
| VIS Networks | Provides solution for customer management and customer experience |
| Zendesk | Provides customer experience platform to empower organizations and customer relationships |
| Zoho | Provides customer experience solutions |