Tech Mahindra and Espressive Collaborate To Deliver Automated and Cost-Effective Digital Workplace

CIOTechOutlook Team | Tuesday, 13 June 2023, 08:44 IST

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Espressive, a pioneer in automated digital workplace support, and Tech Mahindra, a top provider of digital transformation, consultancy, and business re-engineering services and solutions, have partnered. Through Espressive Barista, an AI-based virtual support agent, the alliance will provide both of their customers with autonomous and affordable work environment assistance.
 
Together, Tech Mahindra and Espressive will give businesses the ability to automate and outsource service desk inquiries in order to increase productivity and improve the working environment. In order to facilitate near-instant automation and resolution of employee requests, such as password resets, access to DocuSign, joining to virtual private networks, and more, Espressive will integrate its no-code platform with Tech Mahindra's cutting-edge technology stack. 
 
Advanced Natural Language Processing (NLP), Natural Language Understanding (NLU), and machine learning capabilities on the platform will guarantee responses are highly personalised to reassure staff that their requests have been completely comprehended and promptly addressed.
 
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, "Enterprises are increasingly looking at automation in response to increased customer demand in a digital first world. An intelligent virtual agent is one such capability that is gaining a lot of attention. Our partnership with Espressive gives us an AI-based VSA that will help our customers significantly reduce the time taken to process customer requests. Tasks that previously took hours can now be completed in real time. This allows employees to focus on higher-skilled roles and technologies, thereby improving MTTR (mean time to recovery, mean time to restore).”
 
Customers will be able to boost competence through automation and maintain their competitive edge in the services market thanks to Espressive Barista's ticket deflection rate and Tech Mahindra's unique and user-centric digital experiences. Their clients will benefit from the partnership's increased service management efficiency and employee retention.
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