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CIO Viewpoint

Silence Is Not Golden

By Michael R. Galin, Director - Risk Management, TELUS

Choosing an apt MDM to Improve Customer Experience

By Vinod Bidarkoppa, Group-CIO, Future Group India

Measuring Machine Learning Bias

By Dr. Supriya Ranjan Mitra, Director, IT at Schneider Electric

CXO Insights

Top Five Customer Service Predictions For 2021

By Suman Reddy, MD, Pegasystems India

Optimizing Support Interaction: Closing the...

By Roop K. Lakkaraju, EVP, CFO, and COO, Support.com

POV - W Artificial Intelligence & Machine Learning

By Mahendra K Upadhyay, Head of Data & Technology, Mindshare India

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