Unified communications (UC) is currently one of the most hyped subjects in the contact centre space that is revolutionizing the whole way the centers work. It is playing a strategic role in the formation of the modern contact centre, aiding staff training & collaboration, driving remote working practices and, ultimately, helping to improve customer satisfaction. Headquartered in Gurgaon, Haryana, C-Zentrix incorporated in the year 2002, by Towards Vision Technologies (TVT) and co-founded by CEO, Saket Setu, was developed with a vision of creating next generation, simplified call center technology solution by offering customer engagement center to facilitate unified communication and a 360 degree experience for the end customer.
. C-Zentrix Single SME or C-Zentrix Single Box Contact center solution is one such product by C-Zentrix that allows setup of a 200 seater contact center within 24 hours 
Setting up BPO involves lots of challenges especially if one wishes to run multiple processes addressing multiple customers at a reasonable cost.
As a matter of fact, C-Zentrix has been at the forefront of cutting cost since day one. C-Zentrix Single SME or C-Zentrix Single Box Contact center solution is one such product by C-Zentrix that allows setup of a 200 seater contact center within 24 hours thereby providing two benefits-lowered costs of hardware and simplified installation process for a single IT admin to take charge of the setup.
Also, video calls have become default in Unified communications. To meet this requirement,C-Zentrix has implemented WebRtc as an Add-on in the CRM application, which is a platform of live ticketing solution, where peer to peer communication between the customer and the agent will be enabled over a browser-initiated video call.
As an X-factor for C-Zentrix, Hybrid contact center is a mix of C-Zentrix premise based solution and C-Zentrix cloud solution. C-Zentrix premise based solution and C-Zentrix Cloud solution work in sync to give customers a centralized reporting and management. Therefore, a customer is able to manage his contact center in tier 1 cities on C-Zentrix enterprise cluster and the tier 2 & 3 cities in C-Zentrix Cloud solution, at the same time. It provides high availability and even disaster recovery setup on cloud for the in-premise solution.
In certain scenarios for ecommerce companies where delivery in tier 2 & 3 cities becomes difficult due to small courier companies with small delivery mechanism, C-Zentrix Cloud can turn the table in favor of the company. How? All that company needs to do is to put the entire C-Zentrix enterprise contact center platform over cloud and ask all the units in the supply chain, right up till the tier 3 city, to login to this cloud service and do the necessary calling , ticketing & tracking in Cloud. As it turns out, the application becomes unified and hence enables the ecommerce companies to deliver all over India.
With partners ranging from Freshdesk to CRMnext, C-Zentrix wishes to help organizations across industries to set up and manage their personalized customer engagement center, hassle free at low cost and high efficiency.
