CIOReviewIndia Team | Monday, 17 February 2020, 11:58 IST
What is a Toll- Free Number?
A toll-free number is a number that allows your existing and potential leads to reach you without incurring any costs. This means your business will be charged for all the calls that you receive through the toll-free number.
The numbers have a dialing prefix number, depending on the geographical factor. For India, the number is 1800.
The public sees a company with toll-free numbers as an established and trustworthy firm. You can, therefore, boost your sales by adding a toll-free number in your business, even at an international level!
How Does a Toll-Free Number Work?
To make this easier, we will not dig deep into the technical part of the process. But basically, this is what happens.
1. A client dials your company’s toll number
2. The call is routed to your cloud telephony company
3. The company connects the customer with your business
The business pays for the call and the customers pays nothing in return. Pretty, direct. Right?
Benefits of a Toll-Free Number in Your Business
Still not convinced your business needs a toll-free number? See what it can do for you.
1. Boost Your Customer Care Service
With a toll-free number, your customers won’t have to worry about the cost of calling you.
You can, therefore, expect more engagement between your customers and your brand.
With constant communication, you learn more about what your customers expect from you.
2. Easily Memorable Numbers
Since a toll-free number in India begins with 1800 in India, customers can easily recall your brand’s number.
After the 1800 bit, there are only seven or six numbers left, which with enough visual presence, people will know it and associate it with your company.
3. Boost Credibility & Trust
Toll-free numbers are perfect for Startups.
Customers only buy from firms they feel they can trust. If your business is getting off the ground, you may not have a fancy office to show yet.
Luckily, people associate a toll-free number with an established company.
Think about it. Only a big company is willing to cover such costs for its customers.
4. Portability
As long as your customers have your toll-free number, your customers can reach you from any location. This makes your marketing efforts very easy.
5. Call Tracking and Recording
If any of your customers are complaining about your customer care services, a toll-free number can help you determine where the problem is.
You only need to analyze the conversations between your customers and staff.
You can, thereafter, train your staff on how to improve their communication skills when talking to customers.
How Can You Get a Toll-Free Number in India?
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