Smarsh Acquires CallCabinet to Enhance AI Driven Compliance & Voice Analytics

CIOTechOutlook Team | Wednesday, 05 February 2025, 02:27 IST

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Smarsh, the worldwide leader in communications data and intelligence, announced that it has acquired CallCabinet, a leader in cloud-native compliance call recording and analytics technology. The integration will deliver customers unparalleled compliant audio recording, AI-driven voice analytics, and the most comprehensive end-to-end digital communications and intelligence system.

Organizations seeking genuinely advanced technology for voice recording to remain competitive and compliant can now access it at scale through Smarsh. Thousands of clients, comprising 90% of the leading global financial organizations, currently utilize Smarsh for dependable management of digital communications. Currently, businesses in every sector can depend on Smarsh for their complete voice recording and analytics requirements.

This purchase comes at a critical moment as the demand from U.K. and U.S. regulators to keep voice calls intensifies. This is shown by the more than $4B in GDPR fines and the recent penalties imposed by the CFTC (Commodity Futures Trading Commission). Companies in tightly regulated sectors such as financial services, healthcare, and government need to swiftly implement sophisticated compliance technologies with voice recording functions to reduce risk and protect their reputation.

“This acquisition enables Smarsh to accelerate our mission to deliver the most advanced and comprehensive AI-powered communications compliance platform in the market today,” said Kim Crawford Goodman, CEO of Smarsh. “Smarsh continues to lead in compliance innovation with the only cloud-native data warehouse in the industry, along with AI-powered insights and communications capture for 100+ communications channels — from email to LinkedIn, WhatsApp, and Zoom. With CallCabinet, Smarsh extends its leading communications capture capabilities to include advanced and scalable voice capture, voice surveillance, and voice insights technology. This will drive superior levels of integration and value to the market.”

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