| | September 20218IN MY OPINIONBy Abdullah Saleem, Group CIO, Omni HospitalsIMPORTANCE OF PEOPLE, PROCESS & TECHNOLOGY FRAMEWORK IN EMR/EHR IMPLEMENTATIONased on the experience in last two decades, I came to know that top class technology stack may not be required to achieve the organizational goals to automate their business processes to scale-up the customer satisfaction, customer delight, provider and patient experiences. On the other hand, most of the digital transformation projects fail miserably, as they were being delivered as technology originated projects. But as per my study and experience, technology is the component to map with right people and process to achieve the business goals. The below picture would illustrate the percentage of people, process and technology methodology which enables the success story of the EMR/EHR deployment project.B
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