| | August 20198he role of technology helps in reducing human efforts and also augmenting it. This has been beautifully captured as a recurring theme in science fiction sto-ries. Since the past few years, it has a per-petual presence in every industrial discourse as well. The results are in front of us to see: technology has helped reality to catch up with the fantastical settings of sci-fi lore.Like every other sector, the hospitality landscape is leveraging advanced technologies to provide highly-personalized services to customers. Hotels are enhancing their patrons' experience by aligning their data-driven services with their guests' preferences and sensibilities. The following are some of the ways hotels are accomplishing this:1. Voiced-based customer support servicesAI-enabled smart devices such as Amazon Echo, Google Home, Apple Home Kit, etc. have already made their way into the lives and homes of modern, tech-savvy individuals. This smart integration is also being leveraged by leading players in the travel and hospitality domain to enhance service delivery and user experience. Users need no longer type their search queries; they can simply `ask' their virtual assistants what they need to know and what they want done. Checking T IN MY OPINIONHOSPITALITY TECHNOLOGY: TRENDS TO WATCH OUT FOR IN 2019By Manoj Sharma, CTO at Cleartrip.comManoj Sharma
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