| |August 20199flight ticket availability? Ask away. Booking it? Your virtual assistant is at your service.Various mainstream players across sectors have set up tech-driven customer support to enhance and enrich their patrons' experience. Air travel emerges as a prominent industry where the combination of cutting-edge technologies such as AI and NLP is being leveraged to facilitate voice-based support services to consumers. Automated systems are also being used to notify passengers about any possible delay or discrepancy in their travel schedules and deliver effective corrective suggestions accordingly.Taking a leaf out of its book, the hospitality industry, too, can translate this tech-enabled facility into their operational infrastructure to offer more streamlined and convenient customer support services. AI-run voice-based service, for example, will enable users to browse through hotels, book rooms, or conduct any query in a hassle-free manner. Further, since these systems deliver immediate and precise results, they inevitably help in mitigating customer bounce rates on online platforms.2. Oscillating between self- and automated servicesA fascinating trend is fast emerging in the hospitality sector. Guests can now have a faster and presence-less experience of carrying out some of the simple tasks at hotels ­ remotely checking-in and checking-out, for example. Further, many hotels are offering app-based room service options to users, thus reducing the burden of human interaction wherever possible.In a singularly remarkable instance, China is geared to launch its first automated hotel. This development underlines how technology can be used by hospitality players to enhance end-user service delivery and ensure more seamless guest experiences.3. Room key on a guest's mobile deviceThe hotel room key is undergoing an intriguing evolution. From its latest state as electronic cards, it is soon to become a stream of data on guests' mobile devices. Now, guests need no longer worry about losing their keys or forgetting their e-cards inside the room. All they need to do is scan visual codes using their smartphone to enter their rooms. Some hotels are also experimenting with the NFC (Near-field communication) technology to offer their new-age patrons with a tech-savvy experience.4. Location-based servicesMany hotels in Europe are already leveraging SIP-DECT technology to enhance the customer experience. SIP-DECT provides the ultimate connectivity tools to a hotel's employees, keeping them reachable regardless of their location in the hospitality premises. It further offers the staff seamless and limitless mobility over the property while ensuring assured contact with any and all departments at all times. The inter-departmental interaction allows the members of hotel staff to work in seamless coordination to provide superior services to guests.5. Fixed-Mobile ConvergenceThis transcendental technology enables guests to connect their mobile devices to the fixed room phones in their rooms to enjoy seamless connectivity with the hotel's digital services. A guest can pair their smartphone or any other mobile device with their room phone to be able to remotely control connected electronic end-points. This can include TV, AC, the sound system, the blinds, the doors, and lighting system, and so on.With the emergence of ground-breaking technologies, businesses across all sectors are integrating the latest advancements into their organizational processes to stay ahead of the digital curve. In a bid to deliver excellent services to customers, the continuous digital adoption by hospitality players will lead these present trends to accelerate and evolve for the foreseeable future. In a bid to deliver excellent services to customers, the continuous digital adoption by hospitality players will lead these present trends to accelerate and evolve for the foreseeable future
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