| | NOVEMBER 20228IN MY OPINIONBy Arvind Jha, General Manager - Product Management & Marketing, Newgen SoftwareFACILITATION OF HYPERAUTOMATION IN THE DIGITAL WORLDDigital transformation has become pertinent for organizations global-ly. What is a common mistake made by organizations while implement-ing their digital strategies?You are right; digital transformation is pervasive, and nearly all CXOs are talking about it, creating SWAT teams, allocating budgets, running initiatives, and looking at it as the next big thing for growth. There is an existential threat for many traditional enterprises as they need to compete with the new-age, digital native, and innovative startups. Thus, organizations are looking at digital as the low-cost scaling opportunity to power their growth to the next level. In my view, most digital initiatives have delivered positive results. But enterprises are facing challenges while scaling their digital initiatives enterprise-wide, streamlining all business processes to deliver consistent experiences, and enabling data management, analytics, and innovation for rapid evolution.Enterprises have realized that traditional point solutions and the high code approach do not help in scaling digital initiatives. Leaders have also understood that ad-hoc transformations and limited modernizations do not move the needle on expected outcomes. They need a planned, systematic review of the customer-facing and employee-facing systems and internal business processes and the ability to rapidly develop, deploy, and evolve to meet customer expectations. This is why low code approach and low code application development platforms are gaining a lot of traction. A low code platform that provides consistent user experience across a portfolio of applications, integrates enterprise ecosystems, supports insights and analytics, uses modern technologies like artificial intelligence (AI), machine learning (ML), process mining, and enables collaboration across business users and pro developers can facilitate successful outcomes from digital transformation initiatives.How do you define hyperautoma-tion? What are the key benefits as-sociated with hyperautomation?Hyperautomation, in essence, is us-ing a programmatic approach to au-tomate every business function, pro-cess, workflow, and task. You can think of it as `workflow on steroids'. It is the art of leveraging automation technologies to accelerate all facets of the user journey and experiences, internal processes, and efficiencies, thereby driving business growth. Usually, we see organizations prior-itize a portfolio of workflows/appli-cations in a given area for transfor-mation and look at hyperautomation technologies to deliver the best pos-sible experience across the portfolio.Hyperautomation facilitates or-ganizations to improve customer experience by reducing the friction in user self-service applications and streamlining broken onboarding processes. It enables faster support and sales query resolution through relevant integrations, AI/ML, and assistive technologies. It helps en- Arvind Jha, General Manager
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