| | December 20178CIOReviewTHE DIGITAL FOUNDATION OF THE FUTURE-AI AND THE REASONS BEHIND ITS POPULARITYI i.e. Artificial Intel-ligence- How many times have you heard this word in the last week, month, year, half a decade? The numbers probably are in the hun-dreds, if not thousands. An AI would be able to give a much more correct estimate. But within the last cou-ple of years, it has moved fast from taking baby steps to invading every kind of techecosphere. While the se-rious initial involvement of thought leaders such as Stephen Hawking, Bill Gates, Mark Zuckerberg and Elon Musk gave it an immense push in the public domain, it seems to now be the central topic of conver-sation with everyone. Furthermore, even after many influential figures expressed their reservation against this cutting-edge technology, it still is topping the popularity charts eve-rywhere in thetech world. So what is that endears AI so much to modern day entrepreneurs, tech-innovators and everyone in between?There are two perspectives to answer this question-the service provider (business/innovator/crea-tor) angle and the customer point of view. Understanding this twin acceptance of AI is the key to being able to solve the mystery behind its increasing popularity.Benefits to ProvidersCuts Down Costs- By streamlining, simplifying and enhancing the ac-curacy of any operation, AI can cut down massively on the costs associ-ated with it. The scope of AI is such that it can bring under its ambit nu-merous processes, and a centralized operative framework ends up saving a lot of costs for a company. Increas-ingly, businesses all over the world are seeing AI as the fundamental tool to create elegant, powerful and modern applications that run the global economy.Optimize Operations- AI, in combination with technology such as cloud, can give companies greater A IN MY OPINIONBy Ajay Shrivastava, CTO, Knowlarity CommunicationsHeadquartered in Singapore, Knowlarity is one of the leading providers of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. The organization's core expertise lies in cloud telephony, virtual receptionist, Superfax, SmartIVR, hosted PBX, telecommunication, IVR, virtual numbers, conferencing, API, and SaaS.
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