| |May 20198CIOReviewear Ms. Amy, we have identified a problem with your Air Conditioner which will be rectified by a quick cleaning. We'd like to schedule a service which is already covered under your AC's warranty. Please confirm if our representative can come to your registered address on 28th July 2020 at 11:00 a.m. and perform the service. Estimated servicing time is 30 mins. For any alternative slot kindly callus, or raise a request through the App. Thank you for giving us this opportunity to serve you. Have a nice day!"The above example can be replayed for battery replacement of phones, or oil change for automobiles, or medical tests as well.The IoT Future is Imminent We are rapidly moving towards an era where there would be minimal human interaction points and IoT devices will not only talk to each other but also to the technology platforms. The challenges would be multifold, as today, almost all companies are investing heavily in IoT development. It is essential for these companies to implement a long-term vision of the interoperability of IoT devices from other manufacturers. To explore any commonality.The answer may not be that simple, but most likely, we'll see a scenario where multiple manufacturers will strive to offer their own solutions. By not only being the device manufacturer but also developing the technology that runs behind-the-scenes to capture, transfer and process real time data for these devices to effectively communicate with each other. One exemplary embodiment of such a framework is Amazon's Alexa. They have not limited their offering to a voice controlled interactive device but rather have empowered it with the capability for continuous improvements. Amazon has offered a highly cognitive open platform for other developers to integrate with Alexa Skills Kit and build conversational applications and voice-based features which will cater to their business cases. Google is another such example, and similarly, many other major OEMs across the world are venturing into this space.The After-sales Service in an IoT WorldManaging after-sales service is going to be the key differentiator for OEMs to deliver a long-term commitment "DImagine receiving the below message on your phone:AFTER-SALES SERVICE WILL RECKON A PARADIGM SHIFT IN AN IOT DRIVEN ECONOMY By Ratnesh Vijayvargiya, Vice President, Technology - ServifyIN MY OPINIONRatnesh Vijayvargiya
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