| |May 20199CIOReviewto their consumers surrounded by a bunch of varied IoT devices those may or may not talk to each other. Moreover, each part of the after-sales service ecosystem consists of many players, each with their own tools which possibly don't integrate seamlessly with others. In an IoT driven world, this complexity is only going to amplify exponentially. To connect the dots, we foresee a need to have an end-to-end IoT device management platform with below critical capabilities:Next-Gen Data Processing: As these IoT devices end up generating real-time data, ability to store and leverage such a humongous data size and to apply advanced AI/ML algorithms would be paramount. It may not be trivial to assign economic value to information (Infonomics), to use Big Data to solve business problems. It's going to be an art that companies need to master along the way. This would require an infrastructure which is scalable by design and that can support immediate analysis of actionable dataset to drive faster business results.Enhanced Information Security: In a data sensitive environment it is important to know whether the connected device is trustworthy and doesn't pose any vulnerability risk to the overall ecosystem. A strong encryption layer is a must to ensure that there is no room for any malware to enter the ecosystem.Continuous Monitoring: Devices can be tracked and monitored remotely to measure any deviation from defined values for usage patterns and security breach standpoint. It would also enable firms to remotely troubleshoot consumer problems and manage software updates.Predictive Maintenance: This is going to be the future thing that businesses would look for to proactively identify and fix any potential breakdown by continuously monitoring the health of the devices, the reduced lead time would help in better productivity and also reducing the operational and maintenance costs.Convergence of IoT and `Blockchain': An end-to-end Ecosystem will start connecting all the devices on centralized cloud storage but that would not be sustainable for long as data volumes would continue to grow rapidly leading to bloated servers which will result in bottlenecks and inefficiencies. Blockchains, being distributed by nature, can solve this as the data storage network is duplicated across millions of devices in the network; also making it available when needed, to cut the transfer time. This will also ensure that there would not be any single point of failure and one server failure would not impact the business continuity.Multiple Complexities, One PlatformThough adding unlimited feature set and a multitude of capabilities are excellent targets, we envision the paradigm shift from `smart' devices to IoT devices on the basis of a catalyst: a unique platform which integrates multiple business entities while reducing customer's interaction with them. This unified technology platform should seamlessly combine IoT, Blockchain and Artificial Intelligence capabilities making it an ideal candidate to solve complex After-sales Service challenges and deliver the best customer experience.
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